PDF Image rendering issue - EU server

Incident Report for Accredible

Resolved

This issue has been resolved. The issue lasted approximately 30 mins.

Posted Feb 24, 2026 - 10:45 UTC

Identified

We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.

Posted Feb 24, 2026 - 10:33 UTC

This incident affected: EU Region (EU - Rendering (PDF & Image)).