Email delivery delays

Incident Report for Accredible

Resolved

This incident has been resolved.
Posted Nov 14, 2024 - 20:27 UTC

Update

We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.
Posted Nov 14, 2024 - 17:08 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 14, 2024 - 16:45 UTC
This incident affected: USA Region (USA - Credentials, USA - Dashboard, USA - API) and EU Region (EU - Credentials, EU - Dashboard, EU - API).